Last updated: August 3, 2026
Kricket Design is an independently operated business based in Nova Scotia, Canada. This Privacy Policy explains how we collect, use, retain, protect, and share personal information when you visit our website, contact us, submit a product review, or place an order.
Information we collect
Depending on how you use our website, we may collect:
- Your name
- Email address
- Telephone number, when provided
- Billing and shipping addresses
- Products ordered and order history
- Shipping selections and tracking information
- Payment status and payment-method information
- Applicable tax information
- Messages, questions, or other correspondence you send us
- Product ratings and review content
- Technical information such as your IP address, browser, device type, and website activity
- Cookies and similar information required to operate the cart and checkout
Media
We collect only the information reasonably necessary to operate the website, process and fulfil orders, provide customer support, administer product reviews, prevent fraud, and meet legal, tax, and accounting obligations.
How we use your information
We may use personal information to:
- Process and fulfil orders
- Calculate shipping charges and applicable taxes
- Accept and confirm payments
- Send order confirmations, receipts, shipping updates, and service messages
- Respond to questions, returns, support requests, or disputes
- Prevent fraudulent or unauthorized transactions
- Maintain business, tax, and accounting records
- Administer and moderate product reviews
- Maintain the security and functionality of the website
- Diagnose technical problems and improve the customer experience
We do not sell customer personal information.
We do not use order information for unrelated promotional marketing unless you have separately agreed to receive it.
Payments
Credit- and debit-card payments are processed through Square.
Payment-card information is submitted securely to Square. Kricket Design does not receive or store your complete credit- or debit-card number.
Square may collect and process customer information in accordance with its own privacy notices, security practices, and legal obligations.
Shipping and delivery
To calculate shipping rates and fulfil an order, we may share necessary information with Chit Chats and its delivery partners or carriers.
This information may include:
- Recipient name
- Delivery address
- Email address or telephone number when required
- Parcel contents and declared value
- Parcel weight and dimensions
- Tracking and delivery information
This information is shared only as required to quote, purchase, track, and complete delivery services. Shipping integrations generally transmit customer and parcel information to the applicable shipping provider so that rates and fulfilment services can be provided.
Product reviews
When you submit a product review, we may collect:
- Your name or display name
- Email address
- Star rating
- Review title and content
- Purchase-verification information
- IP address and other technical information used for security and spam prevention
Your rating, display name, and review content may be shown publicly after moderation. Your email address and IP address will not be displayed publicly.
Reviews may be held for approval before appearing on the website.
Kricket Design may decline, edit, hide, or remove reviews that contain:
- Spam or unrelated advertising
- Threats, harassment, or abusive material
- Personal or confidential information
- Illegal or infringing content
- Impersonation or fraudulent claims
- Content unrelated to the product or customer experience
A review will not be removed merely because it expresses a genuine negative opinion about the product or customer experrience.
Website and order data
The website uses WordPress and WooCommerce.
Information associated with an order may be stored in the website database, including:
- Customer contact information
- Billing and shipping information
- Products purchased
- Order totals
- Taxes and shipping charges
- Payment status
- Order notes and fulfilment information
Our website hosting and technical service providers may process limited information as necessary to operate, maintain, backup, troubleshoot, and protect the website.
WooCommerce includes settings for guest checkout, customer accounts, privacy notices, order-data retention, and personal-data removal.
Cookies
The website uses cookies and similar technologies required to:
- Maintain your shopping cart
- Remember checkout selections
- Process payments
- Calculate shipping
- Prevent fraud
- Maintain website security
- Support basic website functionality
Disabling essential cookies may prevent the shopping cart, checkcout, payment, or other parts of the website from functioning correctly.
How long we retain information
We retain order, payment, shipping, GST/HST, accounting, and transactional records for as long as reasonably necessary to:
- Complete the transaction
- Provide customer support
- Handle returns, disputes, or warranty matters
- Prevent fraud
- Maintain accurate business records
- Meet tax, accounting, and other legal obligations
Other personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.
Information that is no longer required may be deleted, anonymized, or securely disposed of.
How we share information
We may share necessary information with:
- Square for payment processing
- Chit Chats and delivery carriers for shipping and tracking
- Website hosting, backup, security, and technical service providers
- Accounting, tax, legal, or professional advisers
- Givernment, regulatory, or law-enforcement authorities when required by law
- Service providers assisting with fraud prevention, disputes, or website operation
We share only the information reasonably required for the applicable service or legal purpose.
Processing outside Canada
Some service providers may process or store personal information outside Nova Scotia or Canada.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities where legally permitted.
Protecting your information
We use reasonable administrative, technical and organizational safeguards intended to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.
These measures may include secure website connections, access controls, software updates, backups, payment processing through established providers, and limiting access to information.
No electronic transmission or storage system can be guaranteed to be completely secure.
Accessing or correcting your information
You may contact us to request access to, or correction of, personal information that we hold about you.
We may need to verify your identity before responding to a request.
You may also ask us to delete personal information that is no longer required. Some order, payment, fraud-prevention, tax, accounting, or legal records may need to be retained even after a deletion request.
Canadian privacy principals provide individuals with rights to request access to and correction of personal information held by an organization, subject to applicable exceptions.
Children’s privacy
This website and its products are not directed toward children, and we don not knowingly collect personal information from children for the purpose of selling products to them
Links to other websites
Our website may contain links to third-party websites or services.
Kricket Design is not responsible for the privacy practices, security, or content of websites operated by other organizations. Review their policies before providing them with personal information.
Changes to this policy
We may update this Privacy Policy when our website, service providers, legal obligations, or business practices change.
The current version will be posted on this page with the date of the latest revision.
Contact
For privacy questions, access requests, corrections, or concerns, contact: